Boynton Beach residents are criticizing city government, saying officials did not adequately alert them to a precautionary boil water notice that was issued Tuesday.
The City of Boynton Beach told CBS12 News it did everything in its ability and all it was legally required to do to get the word out.
“The way they did it obviously didn’t work,” resident Ana Casey said.
Casey said she and her husband learned about the boil water notice, not from the city or media, but other concerned neighbors on the app NextDoor.
“Turns out many people hadn’t heard about it at all,” she said.
The boil water notice was issued as a precaution after water flow slowed, following a power issue at a pump station.
“We do not believe [bacteria] was introduced and do not believe there was an issue,” said Assistant Boynton Beach City Manager Colin Groff, who added the city sent the water out for testing and issued the boil water notice as a precaution. "We don’t have available the methodology to text all of our customers, to call all of our customers, or to email, or to call them."
Groff also said the city contacted all local media outlets about the notice, which is required under Florida law. He added the time it would take to knock on every door affected by the precautionary notice would take longer than the 48 hours the notice lasts.
“[If] there’s a mandatory boil water notice, we may take additional steps to notify,” he said.
The city also posted about the boil water notice on its website and social media pages.
“They really have to work on a system,” Casey said. “It’s very disturbing to me personally...that all they have to do is notify the media.”