One of the agencies on site helping families affected by the condo collapse in Surfside is the Social Security Administration.
Workers stopped by one of the memorial walls Thursday before moving on to meet with the families.
The agency is working with more than a dozen others to help families reestablish documents that they lost in last week’s collapse of the 12-story building.
It’s a tough job.
“I’ve spoken with the families while I do their paperwork and it’s awful,” said Maria Del Carmen Ortega with the Social Security Administration. “I get goosebumps. The stories are terrible, very sad, and these people have a very long road to recovery because the emotions are unbearable.”
Ortega says the one positive is that the families can come to one place to get whatever they need to help them move forward.